Youooh is a brand of Shenzhen Jiaxiang Electronics Co., Ltd.
Youooh specializes in sourcing laptop, desktop, all-in-one and tablet accessories (LCD screens, touch screen modules, frames and computer peripherals) for major brands and ODM/OEM manufacturers, and provides first-class procurement and inventory management solutions; our company also has a large inventory of spare parts. With years of experience and global network, we provide alternatives for OEM/ODM and service centers to meet their production needs that cannot be met through conventional procurement channels. With years of experience, YouooH provides procurement, inventory management services, technical services and engineering support to customers around the world. LCD screen repair/refurbishment technical support and comprehensive technical output services, including repair technology, repair equipment, repair consumables, testing equipment, LCD screen repair materials, etc. We have a professional technical team dedicated to providing you with the most valuable service and helping you solve the most critical problems.

LCD screen dead pixel policy
Thin-film transistor (TFT) liquid crystal displays (LCDs) contain many TFTs. Regardless of the manufacturer, the presence of a small number of missing, discolored, or always-on dots or pixels is a characteristic of TFT LCD technology due to the manufacturing process of TFT LCD technology.
If your LCD has 3 or fewer visible defective pixels, it should not be considered a malfunction.
Dead pixels are not a sign of poor quality. This is part of the LCD manufacturing process. LCD manufacturers do not consider screens with 1-3 dead or dead pixels to be defects.
For systems equipped with ThinkPad Privacy Guard LCD panels, ePrivacy technology produces certain visual effects that may appear as slight discoloration, unevenness, and/or tiny spots (depending on the background color). This effect can be seen when the privacy filter is turned on or off, and is typical for this technology throughout the industry. Most manufacturers have strict regulations on the acceptable size and number of these visual effects. If customers have questions or concerns about this LCD technology, please contact our support for further assistance.
Most manufacturers do not consider less than 3 dead pixels to be a defect or warranty issue. Please review the relevant policies below:
 
Lenovo Thinkpad
Dell
Hp
Apple
 
Nevertheless, if you are not completely satisfied with the quality of the screen you purchased, and if it is within the warranty period, it can be replaced upon request. You are welcome to return or exchange the screen。
Please remember that the customer is responsible for all costs related to shipping.
Please log in to your account and create a support ticket. We will issue an RMA number and send you shipping instructions via email. Please make sure to indicate your RMA number on the box before sending the screen to us,

Return and Warranty Policy
Our products come with a 60-day replacement warranty for functional defects such as lines, jitter, or image distortion.
1, LCD Screen Dead Pixel Policy.
Thin Film Transistor (TFT) Liquid Crystal Displays (LCDs) contain many TFTs. Regardless of the manufacturer, the presence of a small number of missing, discolored, or always-on dots or pixels is a characteristic of TFT LCD technology due to the manufacturing process of TFT LCD technology.
If your LCD has 3 or fewer visible defective pixels, it should not be considered a malfunction.
Dead pixels are not a sign of poor quality. This is part of the LCD manufacturing process. LCD manufacturers do not consider screens with 1-3 dead or dead pixels to be defects.
For systems equipped with ThinkPad Privacy Guard LCD panels, ePrivacy technology produces certain visual effects that may appear as slight discoloration, unevenness, and/or tiny spots (depending on the background color). This effect can be seen when the privacy filter is turned on or off, and is typical of this technology throughout the industry. Most manufacturers have strict regulations on the acceptable size and number of these visual effects. If customers have questions or concerns about this LCD technology, please contact our support for further assistance.
Most manufacturers do not consider less than 3 dead pixels to be a defect or warranty issue. Please review the relevant policies below:
Lenovo Thinkpad
Dell
Hp
Apple
Nevertheless, if you are not completely satisfied with the quality of the screen you purchased, and if it is within the warranty period, it can be replaced upon request. You are welcome to return or exchange the screen
Please remember that customers are responsible for all costs related to shipping.
Please log in to your account and create a support ticket. We will issue an RMA number and send you shipping instructions by email. Please make sure to indicate your RMA number on the box before sending the screen to us
2, Warranty
Customers have 5 days to inspect the product and report it as Dead on Arrival (DOA). Although the possibility is very small, if you find such an issue, please take photos and videos and contact us as soon as possible.
If you want to return the product for a refund for any reason within the 5-day inspection period, you will be charged a 15% restocking fee.
All products will only be accepted with the correct RMA number. Please request your RMA number before returning the product.
Customers will be responsible for all return shipping costs.
Shipping costs are non-refundable
Customer satisfaction is always our top priority. Most of our products are directly with the manufacturer to ensure product quality, and we hope that you can fully enjoy the purchase.
Warranty is limited to technical issues. Any issues involving physical damage or breakage of the product are not covered by warranty.

Returns

If you change your mind after purchase, please contact us immediately. We can cancel the order at your request. However, if your order has been shipped, you will be responsible for all shipping costs (including original shipping, handling and return postage), and a 15% restocking fee will be charged.
Returned screens must be sent back to our warehouse within 15 business days after the RMA number is issued. All returned items must be in the original packaging; all original labels must be present; the screen should be in the same condition as when it was received: for example, no fingerprints or scratches, etc.
Once we receive the screen, we will refund the cost of the screen and you will be charged a 15% restocking fee
Returns will not be accepted after 60 days from the date of purchase (except for authorized warranty returns).
We reserve the right to refuse any returned screen and refund if:
Warranty period has expired or the product has been misused
Any label has been torn off or the item has been damaged by human factors
-Missing plastic bag or protective film.
-The screen has signs of use.
-There are fingerprints on the screen, or excessive dust or dirt.
-The screen is physically damaged (cracked, bent, etc.)
-The inverter or data cable is damaged.
4, RMA detailed steps
RMA detailed steps
Step 1: Download the _RMA_Request_Form, fill in the details and print it.
Step 2: Send the completed RMA form to service@youooh.com to request an RMA number.
Step 3: Pack the product (including the RMA form) in the original packaging.
Step 4: Send the product to:
Youooh (RMA Department)
Name: Kyle.Huang
Company: Shenzhen Jiaxiang Electronics Co., Ltd.
Address 1: Room 612, No. 1, Interstellar Center,
Address 2: Danzhutou, Longgang District
City: Shenzhen
Province - Postal Code: 518114
If all the above steps are followed correctly, we will be able to process your RMA request quickly. If you have any questions about the process or the status of your returned merchandise, please contact our RMA department directly at: service@youooh.com
Thank you for your cooperation,
 
Youooh, RMA Department